.faq-main {
  --faq-ink: #102a43;
  --faq-gold: #b78817;
  --faq-line: rgba(168, 135, 65, 0.2);
  padding-bottom: 42px;
}

.flow-main.customer-service-main.faq-main {
  padding-top: clamp(18px, 2vw, 26px);
}

.faq-shell {
  position: relative;
  overflow: hidden;
  padding: clamp(18px, 2.5vw, 28px);
  border: 1px solid rgba(178, 145, 75, 0.2);
  border-radius: 18px 32px 18px 32px;
  background:
    radial-gradient(ellipse at 4% 0%, rgba(246, 197, 21, 0.12), transparent 35%),
    linear-gradient(135deg, #fffdf7 0%, #fff 48%, #fbf8ef 100%);
  box-shadow: 0 18px 44px rgba(16, 42, 67, 0.08);
}

.faq-shell::before {
  position: absolute;
  z-index: 0;
  inset: 0 0 auto;
  height: 4px;
  background: linear-gradient(90deg, transparent, #e8bd3a 18%, #d6a315 50%, #e8bd3a 82%, transparent);
  content: "";
}

.faq-shell::after {
  position: absolute;
  z-index: 0;
  bottom: -74px;
  left: -46px;
  width: 164px;
  height: 164px;
  transform: rotate(-24deg);
  border: 1px solid rgba(183, 136, 23, 0.12);
  border-radius: 42% 58% 48% 52%;
  box-shadow: 0 0 0 13px rgba(183, 136, 23, 0.025);
  content: "";
  pointer-events: none;
}

.faq-shell > * {
  position: relative;
  z-index: 1;
}

.faq-shell > .faq-shell-shape {
  position: absolute;
  z-index: 0;
  top: 28px;
  left: 30px;
  width: 112px;
  height: 112px;
  transform: rotate(-18deg);
  border: 1px solid rgba(183, 136, 23, 0.2);
  border-radius: 36% 64% 58% 42%;
  background: linear-gradient(145deg, rgba(255, 244, 205, 0.52), rgba(255, 255, 255, 0.04) 70%);
  box-shadow: 0 0 0 10px rgba(183, 136, 23, 0.035), inset 0 0 22px rgba(183, 136, 23, 0.06);
  pointer-events: none;
}

.faq-shell-shape::before,
.faq-shell-shape::after {
  position: absolute;
  display: block;
  border: 1px solid rgba(183, 136, 23, 0.14);
  content: "";
}

.faq-shell-shape::before {
  inset: 12px -17px -12px 17px;
  transform: rotate(12deg);
  border-radius: 62% 38% 42% 58%;
}

.faq-shell-shape::after {
  top: 17px;
  right: -25px;
  width: 9px;
  height: 9px;
  border: 0;
  border-radius: 50%;
  background: #e1b52d;
  box-shadow: 0 0 0 5px rgba(225, 181, 45, 0.12);
}

.faq-list-heading {
  display: flex;
  align-items: end;
  justify-content: space-between;
  gap: 18px;
  margin-bottom: 22px;
}

.faq-list-kicker,
.faq-count {
  display: inline-flex;
  align-items: center;
  gap: 8px;
  color: #8a6816;
  font-size: 13px;
  font-weight: 750;
}

.faq-list-kicker i {
  display: grid;
  width: 32px;
  height: 32px;
  place-items: center;
  border: 1px solid rgba(183, 136, 23, 0.2);
  border-radius: 11px 11px 7px 11px;
  background: #fff5d8;
  font-size: 15px;
}

.faq-list-heading h2 {
  margin: 10px 0 0;
  color: var(--faq-ink);
  font-size: clamp(22px, 2.3vw, 29px);
  font-weight: 800;
  line-height: 1.5;
}

.faq-count {
  padding: 9px 13px;
  border: 1px solid rgba(183, 136, 23, 0.16);
  border-radius: 999px;
  background: rgba(255, 250, 233, 0.8);
  color: #77612c;
  white-space: nowrap;
}

.faq-list {
  display: grid;
  gap: 11px;
}

.faq-item {
  overflow: hidden;
  border: 1px solid rgba(16, 42, 67, 0.1);
  border-radius: 12px 20px 12px 20px;
  background: rgba(255, 255, 255, 0.92);
  box-shadow: 0 5px 14px rgba(16, 42, 67, 0.035);
  transition: border-color 180ms ease, box-shadow 180ms ease, background-color 180ms ease;
}

.faq-item:hover {
  border-color: rgba(183, 136, 23, 0.32);
  box-shadow: 0 8px 20px rgba(16, 42, 67, 0.07);
}

.faq-item[open] {
  border-radius: 14px 22px 14px 22px;
  border-color: rgba(183, 136, 23, 0.42);
  background: #fffefa;
  box-shadow: 0 10px 24px rgba(16, 42, 67, 0.075);
}

.faq-item summary {
  display: grid;
  min-height: 76px;
  padding: 13px 17px;
  grid-template-columns: 42px minmax(0, 1fr) 38px;
  align-items: center;
  gap: 13px;
  color: var(--faq-ink);
  cursor: pointer;
  font-size: 16px;
  font-weight: 750;
  line-height: 1.7;
  list-style: none;
}

.faq-item summary::-webkit-details-marker {
  display: none;
}

.faq-question-icon,
.faq-toggle {
  display: grid;
  place-items: center;
}

.faq-question-icon {
  width: 42px;
  height: 42px;
  border-radius: 9px 15px 8px 15px;
  border: 1px solid rgba(183, 136, 23, 0.2);
  background: linear-gradient(145deg, #fff8e4, #f6eccb);
  color: #98700c;
  font-size: 18px;
}

.faq-toggle {
  width: 34px;
  height: 34px;
  border-radius: 50%;
  align-self: center;
  justify-self: center;
  padding: 0;
  border: 1px solid rgba(16, 42, 67, 0.1);
  background: #f5f7f8;
  color: #52677a;
  font-size: 14px;
  transition: transform 180ms ease, color 180ms ease, background-color 180ms ease;
}

.faq-toggle > i {
  display: block;
  width: 1em;
  height: 1em;
  margin: 0;
  line-height: 1;
  text-align: center;
}

.faq-item[open] .faq-toggle {
  transform: rotate(45deg);
  border-color: rgba(183, 136, 23, 0.28);
  background: #fff2c9;
  color: #906700;
}

.faq-answer {
  display: grid;
  padding: 0 72px 20px;
  grid-template-columns: 1fr;
  gap: 9px;
  animation: faq-answer-in 180ms ease both;
}

.faq-answer::before {
  height: 1px;
  margin-bottom: 3px;
  background: linear-gradient(90deg, transparent, var(--faq-line), transparent);
  content: "";
}

.faq-answer-label {
  display: inline-flex;
  width: fit-content;
  align-items: center;
  gap: 6px;
  color: #8b6b20;
  font-size: 12px;
  font-weight: 800;
}

.faq-answer-label i {
  display: grid;
  width: 21px;
  height: 21px;
  place-items: center;
  border-radius: 50%;
  background: #f3e8c6;
  color: #76580b;
}

.faq-answer p {
  margin: 0;
  color: #4e6070;
  font-size: 15px;
  line-height: 2.1;
}

.faq-answer a {
  color: #8b650d;
  font-weight: 750;
  text-decoration-color: rgba(139, 101, 13, 0.35);
  text-underline-offset: 3px;
}

.faq-answer a:hover {
  color: var(--faq-ink);
}

.faq-contact-cta {
  display: grid;
  min-height: 92px;
  margin-top: 20px;
  padding: 16px 20px;
  grid-template-columns: 48px minmax(0, 1fr) auto;
  align-items: center;
  gap: 14px;
  border: 1px solid rgba(16, 42, 67, 0.12);
  border-radius: 12px 24px 12px 24px;
  background: linear-gradient(110deg, #173653, #102a43 72%);
  box-shadow: 0 12px 26px rgba(16, 42, 67, 0.14);
  color: #fff;
  text-decoration: none;
  transition: transform 180ms ease, box-shadow 180ms ease, border-color 180ms ease;
}

.faq-contact-cta:hover,
.faq-contact-cta:focus-visible {
  transform: translateY(-2px);
  border-color: rgba(246, 197, 21, 0.5);
  box-shadow: 0 16px 30px rgba(16, 42, 67, 0.2);
  color: #fff;
}

.faq-contact-icon {
  display: grid;
  width: 48px;
  height: 48px;
  place-items: center;
  border: 1px solid rgba(246, 197, 21, 0.3);
  border-radius: 10px 19px 8px 19px;
  background: rgba(246, 197, 21, 0.12);
  color: #ffd447;
  font-size: 21px;
}

.faq-contact-copy {
  display: grid;
  gap: 4px;
}

.faq-contact-copy strong {
  font-size: 16px;
  line-height: 1.6;
}

.faq-contact-copy small {
  color: rgba(255, 255, 255, 0.73);
  font-size: 13px;
  line-height: 1.7;
}

.faq-contact-action {
  display: inline-flex;
  min-height: 44px;
  align-items: center;
  justify-content: center;
  gap: 9px;
  padding: 9px 14px;
  border: 1px solid rgba(246, 197, 21, 0.3);
  border-radius: 9px 16px 9px 16px;
  background: #f6c515;
  color: #102a43;
  font-size: 14px;
  font-weight: 800;
  white-space: nowrap;
}

.faq-contact-cta:focus-visible {
  outline: 3px solid rgba(246, 197, 21, 0.72);
  outline-offset: 4px;
}

@keyframes faq-answer-in {
  from { opacity: 0; transform: translateY(-4px); }
  to { opacity: 1; transform: translateY(0); }
}

@media (max-width: 767px) {
  .flow-main.customer-service-main.faq-main {
    padding-top: 18px;
  }

  .faq-main {
    padding-bottom: 28px;
  }

  .faq-shell {
    padding: 21px 15px 16px;
    border-radius: 14px 23px 14px 23px;
  }

  .faq-shell > .faq-shell-shape {
    top: 18px;
    left: 16px;
    width: 72px;
    height: 72px;
  }

  .faq-list-heading {
    align-items: flex-start;
    flex-direction: column;
    gap: 10px;
    margin-bottom: 15px;
  }

  .faq-list-heading h2 {
    margin-top: 6px;
    font-size: 21px;
  }

  .faq-count {
    padding: 6px 10px;
    font-size: 12px;
  }

  .faq-list {
    gap: 9px;
  }

  .faq-item {
    border-radius: 10px 16px 10px 16px;
  }

  .faq-item summary {
    min-height: 68px;
    padding: 11px;
    grid-template-columns: 36px minmax(0, 1fr) 30px;
    gap: 9px;
    font-size: 14px;
  }

  .faq-question-icon {
    width: 36px;
    height: 36px;
    border-radius: 8px 13px 7px 13px;
    font-size: 16px;
  }

  .faq-toggle {
    width: 30px;
    height: 30px;
  }

  .faq-answer {
    padding: 0 56px 16px;
  }

  .faq-answer p {
    font-size: 13px;
    line-height: 2;
  }

  .faq-contact-cta {
    min-height: 0;
    padding: 13px;
    grid-template-columns: 42px minmax(0, 1fr);
    gap: 11px;
    border-radius: 10px 19px 10px 19px;
  }

  .faq-contact-icon {
    width: 42px;
    height: 42px;
    font-size: 18px;
  }

  .faq-contact-copy strong {
    font-size: 14px;
  }

  .faq-contact-copy small {
    font-size: 12px;
  }

  .faq-contact-action {
    min-height: 40px;
    grid-column: 1 / -1;
    justify-self: stretch;
    font-size: 13px;
  }
}

@media (prefers-reduced-motion: reduce) {
  .faq-item,
  .faq-toggle,
  .faq-contact-cta {
    transition: none;
  }

  .faq-answer {
    animation: none;
  }
}

/* Final compact but readable FAQ rhythm at desktop and mobile sizes. */
.faq-main .faq-list { gap: 9px; }
.faq-main .faq-item summary { min-height: 68px; }
.faq-main .faq-question-text { font-size: 16px; }
.faq-main .faq-answer p { font-size: 15px; line-height: 1.95; }
.faq-main .faq-contact-action { min-width: 190px; justify-content: center; padding-inline: 22px; }